This role is full-time

About Glow Labs

<aside> 💡 💡What we do: Glow Labs is bringing loyalty rewards to the blockchain.

🪄 Why we exist: Web3 can most easily be understood as the world of the future, and we want to establish ourselves as the primary supplier of rewards in this world.

👾 What we’re building: Brands in Web2 and Web3 need custom NFT rewards, loyalty coins, and automatic rewarding in both the physical and online worlds.

👑 Who we are: We are a lean team of A players, all passionate about the future of technology. We take up space wherever we are, share ideas, and make magic happen.

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What you’ll do as customer success manager

Collect, track and analyze customer feedback to gain a deep understanding of the needs of the customer
Create and manage support docs or knowledge base that educate users on how to use Glow Labs and troubleshoot errors
Own customer relationships to ensure they are getting the most out of Glow Labs features form onboarding to renewal or upgrade and beyond
Manage communications of new feature releases and bug fixes
Design processes for internal and external teams to flag issues and get them resolved, manage ticketing and escalation

To thrive in this position

Executor and independent driver and self-motivated
3+ years in a customer success role at a SaaS organization
Excellent verbal communication and interpersonal skills
Ability to make assumptions and design processes
Extremely organized and structured
You have deep knowledge of web3, crypto communities, and knowledge of traditional loyalty rewards products.